{"id":1995,"date":"2025-09-17T16:07:35","date_gmt":"2025-09-17T16:07:35","guid":{"rendered":"https:\/\/www.actiafleet.com\/assistance-and-support\/"},"modified":"2026-05-22T15:06:37","modified_gmt":"2026-05-22T15:06:37","slug":"assistance-and-support","status":"publish","type":"page","link":"https:\/\/www.actiafleet.com\/en\/assistance-and-support\/","title":{"rendered":"Assistance and support"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”1290″ bg_image_type=”default” bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”12%” bottom_padding=”9%” bottom_padding_phone=”60%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” class=”sgvs sgvs-overlay” color_overlay=”#000000″ overlay_strength=”0.5″ gradient_direction=”left_to_right” shape_divider_color=”#FFFFFF” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=”curve_asym_2″][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”center” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”center” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”Support always included
\nand always available” font_container=”tag:h1|text_align:center|color:%23FFFFFF” use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1764856647741{margin-bottom: 0px !important;}”][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”Support is part of the solution” font_container=”tag:h4|text_align:center|color:%23FFFFFF” use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1758125294924{margin-bottom: 0px !important;}”][divider line_type=”No Line” custom_height=”20″][vc_column_text css_animation=”fadeIn” css=”.vc_custom_1758125589804{margin-bottom: 0px !important;}” text_direction=”default”]\n

With ActiaFleet, you speak directly with our in-house specialist team, with deep expertise in both the technology and the daily challenges of fleet management. We support you from installation and configuration to the resolution of any technical or operational request. Every issue is handled internally using dedicated tools designed to provide fast, reliable and effective support.<\/p>\n[\/vc_column_text][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” color_override=”#929CA5″ solid_text_color_override=”#FFFFFF” icon_family=”none” margin_top=”35″ text=”Contact our team” css_animation=”fadeIn” url=”https:\/\/www.actiafleet.com\/en\/contacts\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_margin_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”-1″ row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” 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Ultra-fast<\/span> response times<\/h2>\n[\/vc_column_text][vc_custom_heading text=”Dedicated app, traceable responses, clearly defined SLAs.” font_container=”tag:h4|text_align:left|color:%23111111″ use_theme_fonts=”yes” css_animation=”fadeIn” css=””][vc_column_text css_animation=”fadeIn” css=”.vc_custom_1759832792129{margin-bottom: 0px !important;}” text_direction=”default”]\n

Every request is managed through an efficient and monitored ticketing system. Priorities are clearly defined and response times are guaranteed.
\nCustomer Service is an integral part of ACTIA Italia\u2019s culture and, with more than 20 years of experience, represents one of the company\u2019s core business areas.<\/p>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1759823465558{margin-bottom: 0px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” bottom_margin=”0″ flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-xs”][image_with_animation image_url=”1378″ image_size=”full” max_width=”100%” max_width_mobile=”default” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”custom” box_shadow=”none” top_left_border_radius=”50″ top_right_border_radius=”50″ bottom_right_border_radius=”50″ bottom_left_border_radius=”50″ image_loading=”default” margin_bottom=”0″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1759823344782{margin-bottom: 0px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][image_with_animation image_url=”1378″ image_size=”full” max_width=”100%” max_width_mobile=”default” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”custom” box_shadow=”none” top_left_border_radius=”50″ top_right_border_radius=”50″ bottom_right_border_radius=”50″ bottom_left_border_radius=”50″ image_loading=”default”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=”50″ constrain_group_100=”yes” bottom_padding_desktop=”50″ left_padding_desktop=”50″ constrain_group_101=”yes” right_padding_desktop=”50″ top_padding_phone=”30″ constrain_group_104=”yes” bottom_padding_phone=”30″ left_padding_phone=”20″ constrain_group_105=”yes” right_padding_phone=”20″ flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#F5F7F8″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”50px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

A single point<\/span> of contact.
\nFrom fleet operation to support<\/h2>\n[\/vc_column_text][vc_custom_heading text=”The same team that knows the platform supports it every day.” font_container=”tag:h4|text_align:left|color:%23111111″ use_theme_fonts=”yes” css_animation=”fadeIn” css=””][vc_column_text css_animation=”fadeIn” css=”.vc_custom_1759832830142{margin-bottom: 0px !important;}” text_direction=”default”]\n

Technical support is provided directly by ACTIA\u2019s specialists, working closely with both the platform and customers to ensure consistency,
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Knowledge always accessible<\/h2>\n[\/vc_column_text][vc_custom_heading text=”Manuals, tutorials and training sessions designed to improve daily operations” font_container=”tag:h4|text_align:left|color:%23111111″ use_theme_fonts=”yes” css_animation=”fadeIn” css=””][vc_column_text css_animation=”fadeIn” css=”.vc_custom_1759832857867{margin-bottom: 0px !important;}” text_direction=”default”]You have access to complete and continuously updated technical documentation, including operational guides, video tutorials, product information and training programmes.
\nACTIA\u2019s knowledge manager continuously maintains and updates all content to ensure consistent, accurate and timely support for customers and partners.
\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][image_with_animation image_url=”313″ image_size=”full” max_width=”100%” max_width_mobile=”default” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”custom” box_shadow=”none” top_left_border_radius=”50″ top_right_border_radius=”50″ bottom_right_border_radius=”50″ bottom_left_border_radius=”50″ image_loading=”default”][\/vc_column][vc_column top_padding_desktop=”50″ constrain_group_100=”yes” bottom_padding_desktop=”50″ left_padding_desktop=”50″ constrain_group_101=”yes” right_padding_desktop=”50″ top_padding_phone=”30″ constrain_group_104=”yes” bottom_padding_phone=”30″ left_padding_phone=”20″ constrain_group_105=”yes” right_padding_phone=”20″ flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#F5F7F8″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”50px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

Close to you<\/h2>\n[\/vc_column_text][vc_custom_heading text=”Support that adapts to your schedules, operational needs and context” font_container=”tag:h4|text_align:left|color:%23111111″ use_theme_fonts=”yes” css_animation=”fadeIn” css=””][vc_column_text css_animation=”fadeIn” css=”.vc_custom_1759832852308{margin-bottom: 0px !important;}” text_direction=”default”]Our support adapts to your schedules, operational needs and context. Every fleet operates differently, with its own timings and processes. That is why our support is multilingual, flexible and adapted to your specific needs. We also provide customized support solutions for businesses requiring dedicated assistance.
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